other Error
Unable to integrate an Outlook Web Access accountDoc ID : KB02858Last Modified : 2007-04-20 Document Type : SupportEnvironment
BlackBerry® Internet Service version 1.8 through 2.x
BlackBerry device
Microsoft® Outlook® Web Access Note: To determine which version of BlackBerry Internet Service you are using, see KB04989.ProblemYou are unable to integrate a Microsoft Outlook Web Access account with your BlackBerry Internet Service account.CauseSummary of Causes
You are running an unsupported version of Microsoft Outlook Web Access.
The login information entered for your Microsoft Outlook Web Access account is incorrect.
Your Microsoft Outlook Web Access account uses a Secure Socket Layer (SSL) protocol.
You are using an incorrect mailbox name.
Your BlackBerry Internet Service account has not been assigned the correct protocol to receive email messages from your Microsoft Outlook Web Access account.
There are too many email messages in the mailbox.
The splash screen has changed.
The Microsoft Outlook Web Access account is hosted by a company that employs a custom front end.
An error occurred during email account validation.
The Microsoft Outlook email client is not saving a copy of email messages in the Microsoft Outlook Web Access account.
Microsoft Outlook Web Access is currently unavailable on the messaging and collaboration server. ResolutionRefer to the appropriate resolutions to solve the issue.Cause 1You are running an unsupported version of Microsoft Outlook Web Access.You may be running an unsupported version of Microsoft Outlook Web Access. BlackBerry Internet Service 1.8 only supports Microsoft Outlook Web Access integration for versions prior to OWA 2003.Microsoft Outlook Web Access 2003 integration is supported with BlackBerry Internet Service 2.0 or later.ResolutionIf you are using Microsoft Outlook Web Access 2003, you can do one of the following:
upgrade to BlackBerry Internet Service 2.0 or later
contact your system administrator for more information about adding a forwarding rule to your account
contact your system administrator for more information about downloading and installing BlackBerry Mail Connector Cause 2The login information entered for your Microsoft Outlook Web Access account is incorrect.ResolutionVerify that you can log in to your Microsoft Outlook Web Access account on your organization's Microsoft Outlook Web Access web site. If you cannot, acquire the correct login information to integrate your Microsoft Outlook Web Access account with your BlackBerry Internet Service account.Cause 3Your Microsoft Outlook Web Access account uses an SSL protocol.ResolutionUsing the integration procedure documented in KB03133, verify that the URL in the Microsoft Outlook Web Access URL field includes an 's' at the end of http, as follows: https.Cause 4You are using an incorrect mailbox name.ResolutionConfirm that you are using the correct mailbox name. To determine your mailbox name, log in to the Microsoft Outlook Web Access account and hover over the Inbox folder on the left top corner. On the task pane, you should see the mailbox name, as seen in the graphic below. If the mailbox name is incorrect, correct it and use the correct mailbox name when integrating your Microsoft Outlook Web Access account with your BlackBerry Internet Service account. For more information on account integration and settings, see KB03133.Cause 5Your BlackBerry Internet Service account has not been assigned the correct protocol to receive messages from your Microsoft Outlook Web Access account.ResolutionContact your service provider to verify that the correct Microsoft Outlook Web Access account protocol has been assigned to your BlackBerry Internet Service account.Cause 6There are too many email messages in the Microsoft Outlook Web Access mailbox.ResolutionMove some email messages to a subfolder. Make sure there are fewer than 1000 email messages in the Inbox.Cause 7The splash screen has changed.The splash screen (the main login screen) has changed to an http:// web page.ResolutionRevert to the default Microsoft splash screen.Cause 8If the Microsoft Outlook Web Access account is hosted by a company that employs a custom front end, there may be issues integrating with a BlackBerry Internet Service 2.x account. This is a result of the custom front end which affects the connections that the BlackBerry Internet Service makes to the custom front end over SSL.Any Microsoft Exchange server running Outlook Web Access running a custom front end could run into the same issue.ResolutionUse the advanced integration to specify the exact server information for the account. Use the information below to help fill out the required fields.Email - user@usersdomain.comServer/URL - http://exchange.1and1.com/exchange/User name - exchange\e#########Email account name - user@usersdomain.comPassword -Alternate integration methods would include the use of POP3 or IMAP4. Or to forward email messages to a hosted email address (for instance, user@carrier.blackberry.net).Cause 9The following error is received when integrating the email address:An error occurred during e-mail account validation.Please check your information and try again.If the error persists please contact your System Administrator.ResolutionContact your system administrator and request the Internet Protocol (IP) address of the Microsoft Outlook Web Access server. Integrate the Outlook Web Access email account with the IP address instead of the URL address.Cause 10The Microsoft Outlook client is not saving a copy of messages in the Outlook Web Access account.ResolutionContact the system administrator of the Microsoft Exchange Server to ensure the Microsoft Outlook client is configured correctly.Cause 11Microsoft Outlook Web Access is currently unavailable on the messaging and collaboration server end, perhaps due to maintenance or upgrades.ResolutionWait until Microsoft Outlook Web Access is available. Alternately, use POP3 or IMAP4 as a possible integration type or forward email messages to a hosted email address (for instance,
